IDC Opinion
Enterprises And Governments Around The World Have Increased Their Strategic Focus On Digital Transformation (Dx) In Recent Years, Adopting A Range Of New Technologies And Related Services. And Data Continues To Be At The Forefront Of Their Dx Initiatives. According To The Idc Global Datasphere Forecast, 180zb Of Data Will Be Created, Captured, Copied, And Consumed In 2025, Representing A Compound Annual Growth Rate (Cagr) Of 23% For The 2020-2025 Period. The Amount Of Data That Will Be Created Over The Next Three Years Will Be More Than The Total Amount Of Data That Has Been Created Over The Last 30 Years; In Addition, The World Will Create Over Three Times More Data Over The Next Five Years Than It Did In The Previous Five.
As Enterprises Increasingly Embrace Digital Transformation, A Shift Toward Much More Data-Centric And Data-Driven Business Models Will Become Inevitable. Many Cios Have Executed Strategies To Improve Data Fluency Within Their Organizations. Moreover, New Digital-Native Workers Are Enabling Enterprises To Significantly Improve Their Business Outcomes. Data Is The Foundation Of The New Economy.
However, Data Alone Cannot Drive Desired Outcomes. Rather, It Is Data And Analytics Together That Deliver Results By Closing The Gaps Between Data, Insights, And Action. By Transforming Data Into Active Intelligence, Businesses Can Make Better Decisions That Have Real Impacts On The Bottom Line; They Can Also Reinvent Everything From Customer Experiences And Business Processes To Revenue Streams And Competitive Strategies.
To Discover How Leading Companies Are Gaining Business Benefits By Increasing Productivity, Lowering Costs, And Saving Time In Operations Through The Use Of Analytics, Idc Recently Interviewed Key It Decision Makers At Bsh Hausgeräte Gmbh (Bsh). The Discussion Centered On Bsh’s Use Of The Qlik Sense Solution To Meet Its Rapidly Evolving Business Needs.
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This Idc Buyer Case Study Explains How Bsh Is Using The Qlik Sense Solution To Address Its Business Requirements.
The Study Highlights The Main Business Challenges And Benefits Bsh Experienced Before And After Its Deployment Of Qlik Sense. Bsh’s Implementation Will Provide Guidance To Other It Organizations That Are Evaluating Or Planning To Invest In An Analysis And Data-Discovery Tool That Provides Self-Service Data Visualization And A Dynamic Dashboard.
Bsh Hausgeräte Is One Of The World’s Leading Home Appliance Manufacturers.
The Company’s Portfolio Includes Globally Recognized Brands Such As Bosch, Siemens, Gaggenau, And Neff As Well As Local Brands Like Thermador, Balay, Profilo, Constructa, Pitsos, And Coldex. Founded In 1967 As A Joint Venture Between Robert Bosch (Based In Stuttgart) And Siemens (Munich), Bsh Has Been 100% Owned By Bosch Group Since January 2015.
In Its Over 50 Years Of History, Bsh Has Grown From A German Exporter Into One Of The World’s Leading Home Appliance Manufacturers.
With Around 58,000 Employees Worldwide, Bsh’s Turnover In 2019 Was Around Eur 13.2 Billion. Bsh Produces Its Entire Range Of Modern Home Appliances In 40 Factories Located Around The World. The Product Portfolio Includes Cookers, Ovens And Extractor Hoods, Dishwashers, Washers And Dryers, Fridges, And Freezers As Well As Vacuum Cleaners, Coffee Machines, And Food Processors.
In Order To Meet Constantly Evolving Consumer Needs, Bsh Is Seeking To Transform Itself From A Supplier Of Home Appliances Into A Company That Offers Personalized Digital Functions, Services, And Content (In Addition To Home Appliances).
For Example, Bsh’s New Cross-Brand Home Connect Platform Supports Its Rapidly Growing Ecosystem Of Connected Home Appliances And Consumer-Centric Services.
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The Manufacturing Industry Has Been Undergoing Transformation For Many Years.
Fueled By Disruptive Forces Such As Dx And Industry 4.0, Key Business Processes Across The Product Innovation, Production, And Supply Chain Domains Are Being Overhauled. At The Same Time, The Shift From Products To Services And The Need To Bypass Traditional Sales Channels To Meet The Evolving Demands Of The Digital Economy Are Blurring The Lines Between Industry Players And Contributing To The Formation Of Business Ecosystems. Dx And The Capabilities Enabled By A Data-First Approach Remain Key Priorities For The Manufacturing Industry.
Given That The Covid-19 Pandemic Heavily Impacted The Sector And Heightened The Need For Transformation, The Use Of Data And Analytics Tools To Accurately Predict Consumer Behavior Has Become More Critical Than Ever Before.
At The Same Time, Automation Can Help Enterprises To Immediately Process The Right Data And Respond In An Appropriate Manner.
In This Context, Manufacturers Recognize That There Is Tremendous Opportunity To Sense, Analyze, And Apply Information Across Their Businesses To Enhance Operational Performance And Increase Service Revenue.
However, Manufacturers Are Still In The Early Stages Of Capitalizing On The Existing And Emerging Information Being Generated From Their Plants, Supply Chains, Industrial Assets, And Customers.
Organizations In This Vertical Chiefly Use Their Data To Increase The Efficiency Of Production Equipment, Minimize Downtime, And Reduce Costs.
However, Some Manufacturing Companies Have Started To Invest In Predictive Analytics Tools To Improve Their Support Services Operations. Changes Are Also Being Made To Manufacturing Supply Chains, Spurred By The Same Technology Advancements That Are The Driving Force Behind The Dx Movement. This Transition Is Pushing The Amount Of Data Being Generated Well Beyond The Current Capacity Of Organizations, Making It Difficult To Adequately Process Without The Use Of Analytics Solutions.
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In terms of digital transformation maturity, BSH first identified its DX goals and then outlined the necessary road map to achieve these aims.
The company is also aware that in order to successfully transform its operations it must be able to both generate and process end-to-end integrated data quickly and flexibly. The importance of data in the decision-making process is increasing day by day. In a company with high operational volumes like BSH, business units need to be able to access data anywhere and at any time, and make decisions both quickly and accurately.
As BSH expanded and gained new customers, it encountered several business and technical challenges that needed to be solved.
For example, the company’s IT unit lacked a common, low-cost, and easy-to-use reporting application while its business unit used multiple software applications for various internal purposes. Furthermore, line-of-business (LoB) data was mostly stored in Excel spreadsheets. The complexity of this environment meant that extracting accurate and actionable analysis from the data generated was a considerable challenge.
To resolve these issues, BSH needed to move away from its IT-centric approach and enhance its business intelligence (BI) capabilities by enabling a platform that can shape data and make it more meaningful.
To help business units and senior management teams make fast and reliable decisions, BSH needed to adopt a user-friendly and easy-to-use self-service product that could process data quickly and produce effective visual outputs. BSH approached BI Technology, which recommended Qlik Solutions — one of the most capable solutions in its field. After conducting a proof-of-concept process, BSH discovered that the Qlik Sense solution was capable of meeting all its requirements. By using Qlik Sense, which is an advanced analysis and data-discovery tool, every BSH user would gain the ability to prepare their own reports, visualize data, and access information stored in large data sets via dynamic dashboards.
Before choosing Qlik Sense, BSH also evaluated various alternative solutions.
In the end, however, Qlik Sense was selected as the most appropriate solution for addressing the company’s needs, since its user interface and data visualization capabilities were deemed to be superior to the alternatives.
BSH’s Success with Qlik Sense: Business Benefits and Strategic Advantages
BSH has experienced significant business benefits since implementing Qlik Sense. Prior to the solution, the company faced difficulties in identifying relationships between different data sources using Microsoft Excel. With Qlik Sense, accessing necessary information has become seamless, allowing for more efficient data management.
Increased Enthusiasm Across Lines of Business (LoBs)
BSH’s various LoBs have shown greater enthusiasm for the implementation of Qlik Sense than originally expected. The ability to process and analyze hundreds of thousands of operational transactions daily has empowered departments to perform meaningful analyses. This has fostered better cooperation between IT and LoBs, and trust is expected to continue growing as the benefits of the tool become clearer. Senior decision-makers frequently meet with LoBs to assess the value Qlik Sense has added to internal processes, reflecting the solution’s positive impact on the company.
Management and Strategic Advantages
Qlik Sense has provided BSH with notable management and strategic benefits. Users now have the ability to access all managerial reports, whether strategic or operational, at any time through custom dashboards. This has enhanced visibility over day-to-day operations, enabling the company to develop more detailed and data-driven action plans. By having real-time access to data, BSH has gained a deeper understanding of its processes and is now better equipped to make informed decisions.
Improved Operational Performance
The implementation of Qlik Sense has also driven improvements in BSH’s operational performance. Administrators have been able to design interfaces that display data across different platforms, making it easier to track and analyze information within the Qlik Sense environment. This increased flexibility and accessibility have contributed to better decision-making and more efficient use of company resources.
BSH’s Efficiency Gains and Operational Improvements with Qlik Sense
Before the implementation of Qlik Sense, BSH faced challenges in using data cumulatively and effectively. The data was spread across different platforms, making it difficult to consolidate and analyze. This separation caused significant issues for the IT team, slowing down the company’s ability to access and utilize data effectively. However, with the introduction of Qlik Sense, BSH now benefits from a centralized platform that streamlines operations, making it easier to track and analyze processes.
Centralized Reporting and Improved Efficiency
The transition to Qlik Sense has allowed BSH to centralize its reporting process, a crucial step in improving efficiency. With Qlik Sense, even end users with limited or no IT or coding skills can now create their own business intelligence interfaces. This level of accessibility has empowered employees across departments, enabling them to take ownership of their data and reporting needs. The company is particularly pleased with the progress made by the various LoBs involved in the project, and the momentum gained is reflected in improved business processes.
Operational Benefits and Increased Productivity
By implementing Qlik Sense, BSH has gained significant advantages in terms of operational capabilities. The company’s business model now prioritizes corporate efficiency, allowing it to improve productivity on a continual basis. This focus on efficiency is a key component of the company’s ongoing growth and ability to adapt to market changes. With the new platform, BSH can respond more quickly to market developments and customer needs.
Sustainability and Cost Savings
The use of Qlik Sense has led to savings in two major areas for BSH: improved operational efficiency and reduced reliance on IT resources for data management. The centralized reporting system allows for faster, more effective analysis, freeing up IT resources for other critical tasks. By empowering business users to manage and analyze their own data, BSH has created a more agile organization with greater capacity to respond to both internal and external demands.
Strategic Focus on Customer Satisfaction and Technological Adaptability
BSH started the Qlik Sense project three and a half years ago with the goal of enhancing customer satisfaction and adapting to the dynamic technological changes in today’s world. Many leading companies in the manufacturing sector recognize that leveraging meaningful data is essential for becoming more agile and responsive to market shifts. BSH’s adoption of Qlik Sense reflects its commitment to staying ahead of the curve and optimizing its operations to meet customer needs more effectively.
Conclusion
Overall, BSH’s implementation of Qlik Sense has significantly enhanced its ability to analyze and respond to data in real time. The solution has not only increased operational efficiency but has also empowered employees across departments to make data-driven decisions. With a focus on customer satisfaction and operational agility, BSH is well-positioned to continue evolving in a fast-paced market.