Enerjisa Improves Business Decision-Making and Customer Experience with Qlik Sense
“Qlik Sense makes your life easy by ingesting and processing very large datasets. The main benefit is a simple way to create quick charts to make better business decisions.” – Çiğdem Varol, Business Intelligence Process Manager, Enerjisa
Overview
Enerjisa, a leading energy company, has integrated Qlik Sense into its operations to provide quick and easy access to reports. The platform allows data from different sources to be blended and ingested effortlessly, enabling users to explore data and perform visual analysis. This integration has significantly improved Enerjisa’s business decision-making process by providing real-time insights in a user-friendly manner.
Improved Call Center Operations and Customer Experience
One of the key goals for Enerjisa in implementing Qlik Sense was to reduce repetitive calls for the same incidents and improve call center operations. By leveraging Qlik Sense, the company was able to create detailed reports that monitor call frequency based on specific subjects. This has allowed Enerjisa to track customer journeys on a daily basis and identify patterns related to problematic areas, such as subject matter, distribution areas, and customer types.
Through the use of well-designed dashboards and drill-down features, Enerjisa can easily identify the root causes of frequent issues. This enables the company to take quick business actions based on the insights derived from the data. The ability to follow up on customer interactions and resolve issues more efficiently has directly contributed to an enhanced customer experience.
Quick and Efficient Report Creation
With Qlik Sense, Enerjisa’s teams have benefited from user-friendly interfaces that support the creation of analytical reports quickly. These intuitive tools allow users, even without deep technical expertise, to generate meaningful charts and visualizations with ease. The ability to derive real insights from complex, relational datasets is greatly enhanced by Qlik Sense’s visual elements, allowing Enerjisa to make better and faster business decisions.
Conclusion
The integration of Qlik Sense has transformed Enerjisa’s ability to process and analyze large volumes of data. By streamlining reporting processes and providing valuable insights into customer behavior and operational efficiency, Enerjisa has not only improved its call center operations but also ensured a better overall customer experience. The simplicity, speed, and effectiveness of Qlik Sense are helping Enerjisa stay ahead in a competitive and data-driven business environment.