This application holds the data of tickets that are submitted by internal employees to the IT department. It includes when a computer needs to be upgraded or a mobile phone does not work. Each ticket is assigned to an IT resource, but an IT manager, s/he needs to be aware which tickets came in as a high priority, or which tickets have not been assigned to any resources yet.
This application gives a great visibility for all tickets in detail as well as at a high level; therefore, it works well for IT managers and individual resources within the IT team. It is a great tool for making fast but proper collaborative decisions within an IT organization.