Great customer experience will help to retain customers, improve advocacy and reduce acquisition costs. But analysing customer experience can be a real challenge for many organisations, often with departments focusing on different priorities. In this customer experience analytics app, we showcase a range of techniques designed to improve departmental collaboration, generating insights to improve customer…
This application analyses Customer Experience using the global Net Promoter Score (NPS) standard along with a range of further metrics. NPS can be a very challenging KPI when used in isolation, as it has limited diagnostic properties on its own. To address this, we correlate NPS with a number of other KPI’s to help various…
The Customer Service and Call Center demo provides visibility into a call center. The type of calls that come in, the channel, the call reason and the time it takes to resolve the call are just some of the metrics that can be found in this demo. Users can also gain insight into call volume…
Every year the Social Security Administration ranks the top 100 baby names, for boys and girls, by state — including Georgia. The Atlanta Journal-Constitution took that information from 1960 to 2014 and, courtesy of Qlik, turned it into an immersive look at popular names through the years. You can filter by decade, by gender and…
This application analyses Customer Experience using the global Net Promoter Score (NPS) standard along with a range of further metrics. NPS can be a very challenging KPI when used in isolation, as it has limited diagnostic properties on its own. To address this, we correlate NPS with a number of other KPI’s to help various…
